Curbside Pick-ups

  1. Visit https://bfsja.bc.catalogue.libraries.coop/
  2. Type the title, author, subject, or keyword of the book you are looking for in the Search bar. To see what books we added during out closure, click here.
  3. To narrow down your search, select a Type and a Format (TIP: to omit electronic copies, select “Books (physical)” from the Format menu).
  4. Upon selecting “Search”, you should be taken to a list of books answering your search perimeters. If you find a book that is available that you want, you may record the name/author and/or call number to help staff locate the book. You may also select “Place hold” on the book; you will be asked to enter your library card number and password.
  5. Once you have found all the books you want, you must contact the library either by phone number (250-996-7431) or email (librarian@fortstjames.bclibrary.ca). Staff will require your name and library card number, as well which books your wish to take out. You can also ask staff to pick out books for you. Staff check the holds list during the day, but let them know you have a hold in case they have not had a chance to check the list yet.
  6. The library will contact your when your books are ready for pickup to set a time that works for you. Pick-ups take place during library open hours.

 

Q&A:

I already have the maximum amount of books out. Can I still use curbside pick-up to get more books?

I can’t get to the library during open hours, is there another time I can pickup my books?

How do I return books to the library once I’m finished?

Should I wipe down/disinfect or otherwise clean my books before returning them?

Why am I getting emailed about my book being due back when I returned it two days ago?

I am currently sick, may I send another patron to pick up books for me?

I have books out and now I am sick, should I still return my books?

Why should I put a book on hold if I still have to let the library staff know about the hold?

Q: I already have the maximum amount of books out. Can I still use curbside pick-up to get more books?

A: Staff is aware that these are unique times, and we want to do our part in providing books without requiring patrons to leave their homes more than is necessary. Staff will allow patrons to take out more than 10 books, providing their account is in good standing (e.g., no outstanding fines of over $20, no alerts regarding damaged or missing books). How many books staff will allow you to take out is up to staff.

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Q: I can’t get to the library during open hours, is there another time I can pickup my books?

A: Please let staff know if the above pickup times do not work for you when placing your order. We may be able to arrange another pickup time.

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Q: How do I return books to the library once I’m finished?

A: Books may be returned to our outside blue box, which is checked Tuesdays – Saturdays by staff.

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Q: Should I wipe down/disinfect or otherwise clean my books before returning them?

A: Please do not clean the books in any way. Staff have been educated in the safest measures in sanitizing and disinfecting books without damaging them, and any cleaning should be left to staff.

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Q: Why am I getting emailed about my book being due back when I returned it two days ago?

A: Returned materials are kept in quarantine for 72 hours once retrieved from the blue box. Staff will backdate the returns when checking them in to assure no fines are placed on patrons’ accounts. We are also waiving all late fines for the foreseeable future (exceptions to this rule may be made for fines of over $20).

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Q: I am currently sick, may I send another patron to pick up books for me?

A: To ensure the health and safety of patrons and staff, please do not take out books if you are sick.

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Q: I have books out and now I am sick, should I still return my books?

A: If you have books in your possession and are currently sick, please do not return the books until you are sure you are healthy again. You may contact the library to let staff know of your situation so that we may extend your due dates to avoid any late notices. All late fees will be waived so if you are unable to contact the library due to your illness, do not feel pressured to do so.

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Q: Why should I put a book on hold if I still have to let the library staff know about the hold?

A: Staff can access your library account and check which holds you have. Staff check the holds list during the day and can set aside the book(s) you want when they see them on the list. Letting the staff know you have a list of books on hold will save time as staff will instantly be able to bring up the list of books you want rather than requiring you to read or email a list. Placing a hold will also assure you get the book as soon as possible if the book is popular, as those who have holds on a book get to check it out first or get added to a list if the book is really popular. If another patron has requested the book at the same time or before you and has NOT placed a hold on the book, having a hold on the book means you will likely get to take it out first (this is not a guarantee).

Example: Emma wants to take out Pillars of the Earth and places a hold on it.

Jane wants to take out Pillars of the Earth and does not place a hold on it.

Jane contact the library before Emma and requests Pillars of the Earth. When a staff member goes to check out the book for Jane, a pop-up will alert the staff member that Emma has placed a hold on the book. Therefore Emma will get to check out the book first, while Jane will need to be informed that the book has a hold on it and she will need to wait until the book has been checked out and returned by Emma.

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Any other questions may be emailed to the library at librarian@fortstjames.bclibrary.ca.